Warranty

This warranty applies to the original residential customer purchasing items from Cassarokids LLC. (dba. CASSAROKIDS) the “Company”.  Any other document containing warranties that are in addition to or inconsistent with the following warranty shall not be binding up “Company” without the express written acceptance by an authorized representative of “Company”.

IMPORTANT: Customer shall have fourteen (14) days to report missing or damaged parts from the date of delivery to “Company”.

Any warranty claim must include the proof of purchase, which must include the date of purchase. This warranty is between “Company” and the Customer only.  This warranty is non-transferable and does not extend to subsequent product owners. This warranty is void if the product is used in a commercial, institutional, public, outdoors or multi-family setting. 

“Company” Warranty

The safety of your child is paramount to us. In an effort to produce the best products in the industry; “Company” always uses high quality building materials in its products.

Because we choose high quality materials, we’re able to offer outstanding warranties on our products.  Each product comes with its one-year warranty depending on the components included in the specific set. This warranty document covers our current products.

“Company” guarantees its products meet applicable standards only when used as directed under normal operation or service.  “Company” warrants its products, to the Customer, to be free from defects in material and workmanship under normal and proper usage.

THE FOLLOWING ARE EXPRESSLY EXCLUDED FROM THE WARRANTY: components subject to normal wear and tear; unreasonable use or abuse; improper installation or maintenance; vandalism; alterations or modifications; acts of God and/or nature; cosmetic issues including rust, scratches and discoloration; or use of the product other than as intended or designed.

“COMPANY” MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, WITH REGARD TO THE DESIGN, SALE, MERCHANTABILITY OR FITNESS OF GOODS FOR A PARTICULAR PURPOSE OR USE EXCEPT AS EXPRESSLY SET FORTH HEREIN.  “COMPANY” IS NOT SUBJECT TO ANY OTHER OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR WARRANTY, TORT CLAIMS INCLUDING NEGLIGENCE AND STRICT LIABILITY, OR ANY OTHER THEORIES OF LAW.  “COMPANY” IS UNDER NO EVENT LIABLE FOR ANY SPECIFIC, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL LOSS, DAMAGES, EXPENSE, INJURY, DISMEMBERMENT, OR DEATH OF ANY KIND WHATSOEVER.

“COMPANY” LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF A DEFECTIVE COMPONENT.  IN NO EVENT SHALL “COMPANY” LIABILITY EXCEED THE ACTUAL COST OF MATERIALS NECESSARY FOR REPAIR OR REPLACEMENT OF THE COMPONENT COVERED BY THE WARRANTY.

One-Year Warranty

“Company” One-Year Warranty includes: Rungs, furniture frame, Slats, Panels, Legs, Frames and Climbing Rocks. Wooden (wood from responsible mills & forests) components excludes all, surface cracks, knotholes and knots in the wood components.

A note about wood: The wooden components in your Cassarokids playsets will have natural imperfections such as surface cracks, color variations, knots and knot holes. These are natural characteristics of wood. Natural imperfections such as these that do not affect structural integrity are expressly excluded from Warrant.

“Company” reserves the right to examine photographs and/or physical components claimed to be defective, and to recover said components, freight prepaid by Customer, prior to disposition of warranty claims. The final decision regarding the component is subject to “Company” verification of the defect, which, at “Company” discretion, may be determined by submitting photographs by email of the defective part to hello@cassarokids.com

Customer shall have thirty (14) days to report missing or damaged parts from the date of delivery to “Company”.  Any warranty claim must include the proof of purchase, which must include the date of purchase.