limited warranty

At Cassarokids, we’re committed to products of great integrity—furniture made with uncompromising quality and care. In a world prone to disposal, the durability of our products only makes sense–for all of us and for our environment. Cassarokids warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted below when used in a residential (non-commercial) setting.

EXCLUSIONS

Limited Warranty does not cover damage due to normal wear and tear, accidents, misuse, natural disasters, or improper care and storage. Please refer to the Cassarokids Care Guid under each product at cassarokids.com for details on how to properly care for your product.

Many of our pieces are as unique as the artisan that made them. And, the little details are a big reminder that a real person created something special just for you. Collections crafted from natural materials, woods, and other hand-finished, showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects.

Frames & Spring Support Systems for Sofas, Sectionals, Chairs & Ottomans

Cassarokids warrants the frame and spring support systems against breakage due to defects in construction materials and workmanship for a period of one year.

Cushion Cores & Tailoring

One year warranty Includes seam slippage, buttons, and zipper closures. Excludes loss of resilience, loft, or crown. Cushion cores used in seat cushions, back pillows, and padding will soften and conform to the shape of the user as a result of normal use. This is not considered a manufacturing defect.

Motion Mechanisms

One years warranty includes recliner, glider, swivel, and sleeper mechanisms, mattresses and air mattresses, and electric motion mechanisms.

Fabric & Leather

Fabric and leather are not covered by the Limited Warranty.

Wood Furniture

Cassarokids warrants the frame against breakage due to defects in material for a period of one year. Natural wood may display small splits, knots, joint lines, or other organic features. These are normal characteristics and are not considered
quality defects. Limited Warranty does not cover expansion, contraction, or effects of extreme high/low humidity.

Chairs

Cassarokids warrants the frame against breakage due to defects in material for a period of one year. Our chairs are tested to support 250 pounds.

Mechanical Components

Cassarokids warranty includes drawer and door glides, table extensions, hinges, locks, cranks, wheels and castors, and electrical component for a period of one year.

Metal Furniture, Marble & Stone Table Top Tables, Glass & Mirror Components

Cassarokids warranty includes broken frames, loose joints and welds for a period of one year. Warranty does not cover the following: rusting or tarnishing of metal materials resulting from abrasive scratches; glass and mirror cracks or breakage; stains or changes in color or texture of marble and stone materials.

Integrated LED Lighting

Cassarokids warrants the lighting for a period of one year. This warranty shall not apply to products that have been altered, improperly installed, mishandled, or misused. Excludes holiday decor and LED lightbulbs.

Frames & Support System

One-Year Warranty includes: frame, Rungs, Slats, Panels, and Climbing Rocks. The wooden components in your Cassarokids playsets will have natural imperfections such as surface cracks, color variations, knots and knot holes. These are natural characteristics of wood. Natural imperfections such as these that do not affect structural integrity are expressly excluded from Warrant.

WARRANTY DEFINITION

This Cassarokids Limited Warranty is non-transferrable and applies to both furniture and climbers that is used in a residential (non-commercial) setting only and is void if the furniture is used in what is considered to be a non-household setting, or is misused, handled improperly, reupholstered, or repaired by any resource other than Cassarokids or its partners. Proper care and use are essential to preserving your rights under this warranty. This warranty is valid only for products purchased on or after January 11, 2019.

WARRANTY SERVICE

Cassarokids will repair or provide reasonably equivalent furniture as a replacement due to any product defects. In case of replacement, Cassarokids cannot guarantee that you will receive exactly the same piece. If your piece is no longer available, a comparable piece of equal value and similar style will be substituted. No cash refund is available and in no case shall Arhaus be liable for more than the purchase price of the furniture or for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to your state. Proof of purchase is required to exchange merchandise or receive warranty service. If any item is repaired or replaced under this Limited Warranty, it will be covered only for the remainder of the original warranty period.

WARRANTY LIMITATIONS

Limited Warranty does not cover damage due to normal wear and tear, accidents, misuse, natural disasters, or improper care and storage. Many Cassarokids pieces are handcrafted from natural materials. Their beauty is in their natural variations, irregular distresses, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not covered by the Limited Warranty.

This warranty excludes all Clearance Items (marked As-Is, Last Chance! Extra Savings or otherwise to indicate a final, non-returnable sale), Floor Samples, Custom Artwork, One-of-a-Kinds, and Wallpaper. In addition, all Rugs, Lighting, Mirrors, Wall Art, Bedding, Decor, and other items not specifically listed above are not warranted.

This Limited Warranty is given as an exclusive warranty and exclusive remedy, and no other warranties, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose or purposes are made, and any such warranties are expressly disclaimed. There are no warranties which extend beyond the description contained in this warranty. To the maximum extent permitted by law, Cassarokids hereby disclaims all liability for damages based on negligence and strict product liability. This warranty is extended to the Purchaser alone and no others, is non-transferable and non-assignable, and may not be enlarged in its scope by any representative, salesperson, agent, or other employee of Cassarokids. This provision is a material term of this warranty and its violation or breach by Purchaser or any of Purchaser’s agents or representatives shall void and cancel this warranty for all purposes. Cassarokids products are not designed for commercial use (such as use in hotels, restaurants, or any other place where the public may use a product outside of a private residential setting), and without limiting any other disclaimer herein, we disclaim all liability for any damages arising from such commercial use. Purchasing items online implies acceptance of this warranty by the Purchaser.

updated 1/22/2025