We maintain a 30-day return policy. Should you discover a manufacturer defect or damage upon delivery, you can return or exchange it any time within 30 days of your purchase. We accepts returns on new, unused product, in its original packaging. Due to the bulky nature of our products, a 25% restocking fee will apply to returned
All soft goods can be returned or exchanged with the exception of pillows. Due to hygienic reasons we only accept pillow returns if they are unopened and still in original packing - but our usual warranties still apply.
Please note that all returns must be shipped in their original box, so we recommend holding on to your original packaging. Final sale items are not qualified for returns and are yours to keep. Take a look at our final sale terms and conditions for additional information.
Fill out the form at cassarokids.com/pages/contact and we’ll take care of the rest.
